Customized Solutions to Help You Raise the Bar!
We help leaders & organizations elevate the customer experi
All programs can be customized to meet your unique needs.
Our Services
Customer Experience/Service Excellence Consulting
This is an in-depth 3-6-month initiative that includes:
- Leadership Alignment & Collaboration Sessions
- Customer Experience Gap Analysis & Action Planning
- Development of Customized Solutions to Close Gaps
- Assistance with Implementation, Training, and Measurement Follow-Up Accountability & Sustainability Coaching
Executive & Leadership Coaching
We help executive and high potential leaders…
- Identify and overcome leadership blind spots
- Become more effective communicators
- Assess teams & weakness of their team
- Implement strategies that foster self-accountability
- Unlock their executive leadership potential
Workshops, Webinars, and Keynote Presentations
Our most popular topics include:
- Raising the Bar, Elevating the Customer Experience
- The Art of Listening & Effective Service Recovery
- Creating a Culture of Accountability in the Workplace
- The Role of Leadership in Driving Excellence
- Facilitating Engaging Daily Team Huddles
Learning & Sustainability Resources
Our extensive library includes…
- Raising the Bar Train-the-Trainer Resource Guides
- Daily Team Huddle Facilitator Resource Guides
- Becoming a Highly Effective Leadership Resource Guide
- Unlocking Your Executive Leadership Potential Resource Guide
- And much more!
Without a Vision Your Team Will Be Lost
Our Methodology
The Six Principles of Service Excellence is at the core of everything we do. It is a methodology for creating and sustaining a culture of service, performance, and operational excellence.
We use The Six Principles of Service Excellence to help our clients assess where gaps exist in their customer experience, and to determine supporting processes to close them.
Using The Six Principles of Service Excellence, we help organizations (large and small) implement "customized" solutions that achieve rapid results.
Theo is available as a Keynote Speaker, Workshop Facilitator
- Conferences
- Leadership Retreats
- Executive Forums
- All Staff General Sessions
- Break-Out Sessions
- Webinars & Virtual Sessions
Inspiring Success: A Gallery of Our Most Popular Workshops & Programs
Service Excellence Workshop Agenda
Service Recovery Workshop Agenda
Leadership Workshop Agenda
Accountability Workshop Agenda
Daily Team Huddle Workshop Agenda
Six Principles Workshop Agenda
CX Consulting Overview
Executive Coaching Overview
Leadership Coaching Overview
Theo's Bio